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Syracuse Consulting Group
3 Levels of Learning
If you are an executive and all of your improvement efforts are a "battle" or "unsustainable", you might be suffering from the "disease of immediacy".
Wanting the improvements and benefits quicker then your organization is willing or able to produce them because they are not allowed to go through the levels of learning.
Our Approach
The Current State Phase: (Approx. 2-3 weeks)
We jointly evaluate the business using diagnostic tools to determine how the organization is currently performing.
Some of the tools we use:
Maintenance Requirements Pyramid
World Class Manufacturing Pyramid
*One-on-One Confidential Focus Interviews, Supervisor Behavior Studies, and Process Flow Evaluations
The Business Case Phase: (Approx. 1 week)
We jointly identify and calculate potential benefits from the implemented improvements and determine your organization’s investment required for using an outside resource to accelerate theimprovements.
The Project Phase (Implementation): (Duration TBD)
Align. Implement. Sustain
In order for your organization to sustain the improvements,
your organization must go through:
The 3 levels of learning:
MECHANICAL: (Align Phase and Implement Phase)
This level can be best described as the "robotic" phase, or "put the number in the box phase." Your organization will provide the information that is requested at first pretty regularly. Then the phone calls and emails will start looking for the information, and it will be "painstakingly" provided. We assist your organization with coaching the individuals to keep "putting the number in the box" reassuring them that they will understand soon, where we are going, and soliciting input from the organization.
CONCEPTUAL: (Implement Phase and Sustain Phase)
This level is where "the light bulb" starts to come on, with regards to where we are going, what the information is used for, and most important what it is telling the organization. This is the phase where improvements will start to show up, your organization will better understand where we are going, and the "battle" for information is greatly decreased. At this point, we start to coach the individuals on more specific areas such as; data interpretation, supervisor skills, and more fine tuning of improvements.
OWNERSHIP: (Sustain Phase)
We know when an organization has reached this level; the information "battle" is over, improvements are significantly being realized, individuals are actively participating in improvement efforts, implemented improvements are in place, and little follow up is needed to ensure "the new way of doing business" is in place. We now start to take more questions on specific coaching situations, and see work life balance greatly improved.
Eduard Norton
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Maria Chianti
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Thomas Roden
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What We Do
Align
We assist your organization to gain a clear understanding of where we are and where we are going; incorporating management’s strategic vision is critical to this process.
Implement
Working along side your people, we jointly design, model and implement improvements; then monitor the changes and make adjustments as necessary.
Sustain
Using the three levels of learning, we ensure that the implemented improvements are in place and working as designed.
People. Process. Systems (Technology)
People
Processes
Systems
Let's Connect!
